Frequently Asked Questions

Everything you need to know about your luxury hair experience.

What is Mayvenn’s Quality Guarantee?

We stand behind our products with a 30-day Quality Guarantee. If you are not satisfied with your hair, you can exchange it even if it has been installed, dyed, or cut.

How long does shipping take?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your hair for an upcoming appointment.

Can I color or bleach Mayvenn hair?

Yes, our hair is 100% virgin human hair and can be dyed or bleached to your desired shade. We recommend consulting a professional stylist to maintain the hair's integrity.

How does the 'Buy Hair, Get a Free Install' program work?

When you purchase three or more bundles, a closure, or a frontal through a Mayvenn Certified Stylist or our website, you are eligible for a free installation service with one of our partner stylists.

Can I return hair if I change my mind?

Yes, we offer a 30-day return policy. If the hair is in its original, unaltered condition (tags attached and hair bundled), you can return it for a full refund.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Affirm and Klarna to make your purchase more affordable.